Privacy Policy
Last updated: 5 June 2026
This Privacy Policy explains how Facade Maintenance Ltd ("we", "us", "our") collects, uses and protects your personal data when you visit our website or get in touch with us. We are the data controller for the information you provide.
Who we are
Facade Maintenance Ltd, registered in England & Wales (Company No. 15399810), registered office 55 Newmans Lane, Loughton, Essex IG10 1TW. You can contact us about your data at info@facademaintenanceuk.com or on 07401 588801.
Information we collect
When you submit our enquiry form, we collect the details you choose to give us: your name, company, site address, phone number, email address and the details of your enquiry. Our website host also records standard technical information (such as IP address and browser type) in server logs to keep the site secure and running.
How we use your information
We use your details to respond to your enquiry, arrange and carry out surveys, quotations and works, and to keep proper records of our dealings with you. Our lawful bases are our legitimate interest in responding to enquiries and running our business, taking steps at your request to enter into a contract, and your consent where it applies. We do not use your details for marketing without your consent, and we never sell your data.
Who we share it with
Enquiry-form submissions are emailed to our team (info@ and mairis@facademaintenanceuk.com) and handled by our website hosting and email providers acting on our behalf. We may share information with our professional advisers, or with authorities where we are required to by law. We do not share your data with third parties for their own marketing.
Third-party content on this site
Our website embeds a Google Map (showing our location) and a Trustindex widget (displaying our verified Google reviews). These services may set cookies and process limited data in line with their own privacy policies. See our Cookies Policy for more.
How long we keep your information
We keep enquiry and customer information only for as long as necessary to respond to you, deliver any works, and meet our legal, tax and business record-keeping obligations — after which it is securely deleted.
Your rights
You have the right to access, correct, delete or restrict the use of your personal data, and to object to certain processing. To exercise any of these, email info@facademaintenanceuk.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The current version will always be published on this page.